Terms of Service

Introduction

Welcome to The Umrah Co. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

Acceptance of Terms

By using our website, you accept these Terms of Service and agree to abide by them. If you do not agree with any part of these terms, please do not use our services.

Definitions

  • “We,” “Us,” “Our” refers to The Umrah Co.
  • “You,” “Your” refers to the user or customer of our website and services.

Use of the Website

  • Eligibility: You must be eligible to use our website and services.
  • Accuracy: You agree to provide accurate, current, and complete information during the booking or inquiry process.

Booking and Payment

  • Booking Process: All bookings are subject to availability. Once a booking request is submitted, we will confirm availability and send a booking confirmation.
  • Payment: Full payment must be made at the time of booking unless otherwise specified. We accept major credit cards and other payment methods indicated on our website.
  • Pricing: Prices are subject to change without notice. The price confirmed at the time of booking is the final price.
  • Cancellations and Refunds: Our cancellation and refund policies vary by package. Specific terms will be provided at the time of booking.

Services

  • Accommodation: Accommodation will be provided as specified in the booking confirmation. Any changes will be communicated promptly.
  • Transfers and Tours: Transfers and guided tours included in your package will be provided as per the itinerary. We reserve the right to modify the itinerary for operational reasons.
  • Visas: We assist with the visa application process but do not guarantee visa approval. It is your responsibility to ensure all travel documents are valid and in order.

User Responsibilities

  • Travel Documents: You are responsible for obtaining and carrying all necessary travel documents, including passports, visas, and health certificates.
  • Conduct: You agree to conduct yourself in a respectful and lawful manner during your travel. Misconduct may result in termination of services without refund.

Limitation of Liability

  • General: We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
  • Service Interruption: We are not responsible for interruptions in services due to circumstances beyond our control, including natural disasters, strikes, or government actions.
  • Third-Party Services: We act as an agent for third-party service providers and are not liable for any issues arising from their services.

Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

Intellectual Property

  • Content: All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright laws.
  • Usage: You may not use, reproduce, or distribute any content from our website without our prior written permission.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

  • Email: info@theumrahco.com
  • Phone: 02035040905
  • Address: A27, West Apartments, 2 Ashley Road, London, N17 9RZ